Your information should be handled with the same care as your systems.

Information you choose to provide, such as your name, contact details, business information and the content of an enquiry submitted through email, WhatsApp, a form or Lwazi.

Basic technical and usage information, such as device type, browser, pages viewed, referral source and interaction events, where your cookie choices allow this.

We do not ask you to submit sensitive personal information through the website unless it is genuinely required for a service you request.

To respond to enquiries, understand the business problem you want to solve and provide requested services.

To operate, secure and improve the website, Lwazi and our digital services.

To measure website performance and marketing effectiveness where you have allowed analytics or marketing cookies.

To meet legal, accounting, security and regulatory obligations.

Necessary storage supports essential website functions and remembers your cookie choice.

Optional analytics and marketing technologies are activated according to the preferences you select in the cookie banner. These may include Google Analytics and Meta measurement tools.

You can change your choice at any time using Cookie Settings in the footer. Rejecting optional cookies does not prevent you from browsing the website.

We may use trusted service providers that support hosting, analytics, communication, automation and customer-enquiry handling. They may process information only for the relevant service and subject to appropriate safeguards.

We do not sell personal information. We may disclose information where required by law, to protect legitimate rights and security, or as part of a properly managed business transaction.

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, to provide services, resolve disputes and meet legal obligations.

We use reasonable technical and organisational safeguards designed to protect information against loss, misuse, unauthorised access, alteration or disclosure. No internet service can promise absolute security.

Subject to applicable law, you may ask whether we hold personal information about you, request access or correction, object to certain processing, withdraw consent where processing relies on consent, or request deletion where retention is no longer justified.

We may need to verify your identity before acting on a request. You may also lodge a complaint with the Information Regulator of South Africa.